Queenstown moved to COVID-19 Alert Level 2 at 11.59 pm on Tuesday 7 September alongside the rest of New Zealand, except Auckland which remains at Alert Level 3.
Scheduled domestic flights are operating at Queenstown Airport (ZQN) under Alert Level 2. There are currently no scheduled international flights, and the international terminal remains closed.
Please refer to your airline’s website for flight information. If you have an existing flight booking or are planning to make a booking, please contact your airline directly.
Face coverings are now required to be worn when inside the airport terminal and travelling on public and passenger transport, including all flights.
This page will be updated regularly.
Important information for travellers at Alert Level 2
- The use of a face covering/mask is required when you are inside the airport, and on all flights. Please keep your mask or face covering on inside the terminal after disembarking until you exit the building.
- Give yourself more time. It might take a little longer than usual to get through the airport, so please give yourself plenty of time from check-in to boarding your flight.
- Access to the terminal is open to the public, including anyone meeting and greeting. Please remember to follow Level 2 protocols.
- Anyone entering the airport is required to sign in using the NZ COVID Tracer app. Manual sign in will also be available. Individual retailers and food and beverage outlets inside the terminal also have their own QR codes for you to scan.
- Please maintain good hygiene and use the hand sanitiser stations around the terminal. Rubbish bins for the disposal of face masks and tissues are also available throughout the terminal.
- If you or someone you are travelling with is not feeling well, please don’t enter the airport or travel.
- PayWave and card payments are encouraged throughout the airport
- The airport terminal opens 2 hours prior to the first domestic flight and closes 30 minutes after the last domestic flight.
- Air New Zealand's Koru lounge will open 1 hour prior to their first flight of the day.
- Air New Zealand customers are encouraged to check-in for their flight via the mobile app to save time at the airport
Meeting and greeting
- The terminal is open to the public for anyone meeting and greeting. Please remember to follow level 2 protocols including signing in, wearing a mask or face covering and observing physical distancing. If you aren’t feeling well, please don’t enter the terminal.
Travel to and from the airport
Our carparks at the airport are open and you can use contactless payment methods to pay for parking.
Please note that our Park and Ride service has been suspended for the time-being.
Find more information about the Orbus bus service to and from the airport and your bus route here.
Our border and international travel
Our international terminal will remain closed until trans-Tasman flights resume.
Queenstown Airport’s priority is the health, well-being, safety and security of our people, customers and community. We are continuing to monitor the COVID-19 situation, working closely with other airports, the airlines, Southern District Health Board, the border agencies and the wider airport community to ensure consistent protocols are in place and safe domestic travel in New Zealand.
We thank you in advance for your patience and understanding during this time.
Please observe the ‘Golden Rules’
- If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
- If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
- Wash your hands. Wash your hands. Wash your hands.
- Sneeze and cough into your elbow, and regularly disinfect shared surfaces.
- If you are told by health authorities to self-isolate, you must do so immediately.
- If you’re concerned about your wellbeing or have underlying health conditions, work with your GP to understand how best to stay healthy.
- Keep track of where you’ve been and who you’ve seen to help contact tracing if needed. Use the NZ COVID Tracer app as a handy way of doing this.
- Businesses should help people keep track of their movements by displaying the Ministry of Health QR Code for contact tracing.
- Stay vigilant. There is still a global pandemic going on. People and businesses should be prepared to act fast to step up Alert Levels if we have to.
- People will have had different experiences over the last couple of months. Whatever you’re feeling — it’s okay. Be kind to others. Be kind to yourself.
Need a COVID-19 Test in the district? Contact your GP or call O800 VIRUS-19 (0800 847 8719)
Healthline’s national dedicated COVID-19 number: 0800 358 5453