New Zealand is now at Alert Level 4, which means the country is in lock-down apart from essential services. Queenstown Airport is a Civil Defence lifeline and an essential service so we will continue to operate throughout this period. We will be helping the last travellers get to where they need to be and then our operations will be focused on transporting people for essential services, freight, and biosecurity checks. For more info visit

Important information for travellers

Travel restrictions to New Zealand have been introduced by the Government to minimise the spread of the 2019 novel coronavirus (COVID-19) within the country’s borders. 

From 11:59pm on Thursday 19 March 2020, New Zealand's borders were closed to non-residents and non-citizens until further notice.

All travellers arriving into New Zealand from anywhere in the world, except those coming from the Pacific Islands, are required to self-isolate for 14 days and register with Healthline (0800 358 5453).  

All e-Gates across New Zealand are closed to arriving and departing international travellers and passengers are being manually processed.  Southern District Health Board staff are on-site at Queenstown Airport and are working with the New Zealand border agencies to screen all arriving international flights and provide health advice and self-isolation information.  For local advice about accommodation, self-isolation, transport, food and services please visit the Queenstown Lakes District Council's COVID-19 webpage.

The New Zealand Government is advising New Zealanders to avoid non-essential travel overseas due to the outbreak of COVID-19, associated health risks and travel restrictions. New Zealanders already overseas are encouraged to come home.

Check-in hall

From Monday 23 March to Monday 30 March, to help reduce the number of people in the check in hall, only travelling passengers will be allowed to enter the area to complete the check in process. All meeters and greeters are asked to use other entrances and proceed to the retail areas. We appreciate your cooperation.

Working together

Queenstown Airport’s priority is the health, well-being, safety and security of our people, customers and community. We are continuing to monitor the evolving COVID-19 situation, working closely with the Southern District Health Board, the border agencies and the wider airport community to proactively manage the public health risk. 

We thank you in advance for your patience and understanding during this time.

 Covid 19 update website8

How to protect yourself and others

Basic hygiene measures are the most important way to stop the spread of infections, including the coronavirus (COVID-19). Please remember to:

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds (sing Happy Birthday twice) especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.

  • If soap and water are not readily available, use a hand sanitiser that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Regularly clean all “high-touch” surfaces

  • Clean and disinfect high touch surfaces regularly – these include counters, tabletops, door handles, bathroom fixtures, toilets, phones, keyboards, and tablets.

Take steps to protect others

  • Stay home if you’re sick, except to get medical care. Call ahead before visiting your doctor and stay away from others.

  • Cover coughs and sneezes - cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow, then throw used tissues in the rubbish and immediately wash your hands

  • Avoid close contact

Thank you in advance for your patience and understanding during this time.

Helpful resources:

New Zealand Government travel advice

New Zealand Government COVID-19 website

Foreign embassies and consulates in New Zealand

Ministry of Health COVID-19 advice

Public Health South health advice

Healthline’s dedicated COVID-19 number: 0800 358 5453

Download COVID-19 PDF