New Zealand is at COVID-19 Alert Level 1. Scheduled domestic flights continue to operate at Queenstown Airport (ZQN) after recommencing under Alert Level 2. At the moment, there are no scheduled international flights and the international terminal remains closed. Please refer to your airline’s website for flight information.

If you have an existing flight booking or are planning to make a booking please contact your airline directly.


Important information for travellers

  • Give yourself more time. Air New Zealand will be opening check in counters 2 hours before flights. From check-in to boarding, please be prepared for things to take a little longer than usual, so please give yourself plenty of time to arrive and get through our airport.
  • The airport terminal opens 2 hours prior to the first Domestic flight and closes 30 minutes after the last domestic flight.
  • Access to the terminal open to the public, including meeters and greeters.
  • Maintain good hygiene and please use the hand sanitiser stations around the terminal. Rubbish bins for the disposal of face masks and tissues are available throughout the terminal.
  • If you or someone you are travelling with is not feeling well please do not travel and please do not enter the terminal.
  • PayWave and card payments are encouraged throughout the airport. 
  • Air New Zealand customers are encouraged to check-in for their flight via the mobile app to save time at the airport.


Meeting and greeting

  • At Alert Level 1 the terminal is open to the public and all entrance doors are operational. If you or someone you are with is not feeling well please do not enter the terminal.


Travel to and from the airport

Please note that our Park and Ride service has been suspended for the time-being.

Carparks at the airport are open. 

Find more information about the Orbus bus service to and from the airport and your bus route here.


Our border and international travel

The airport’s international terminal will remain closed until trans-Tasman flights resume.


Working together

Queenstown Airport’s priority is the health, well-being, safety and security of our people, customers and community. We are continuing to monitor the COVID-19 situation, working closely with other airports, the airlines, Southern District Health Board, the border agencies and the wider airport community to ensure consistent protocols are in place and safe domestic travel in New Zealand. 

We thank you in advance for your patience and understanding during this time.

Basic hygiene measures are the most important way to stop the spread of infections, including the coronavirus (COVID-19).

Please observe the ‘Golden Rules’ of Alert Level 1

  1. If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
  2. If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
  3. Wash your hands. Wash your hands. Wash your hands.
  4. Sneeze and cough into your elbow, and regularly disinfect shared surfaces.
  5. If you are told by health authorities to self-isolate you must do so immediately.
  6. If you’re concerned about your wellbeing, or have underlying health conditions, work with your GP to understand how best to stay healthy.
  7. Keep track of where you’ve been and who you’ve seen to help contact tracing if needed. Use the NZ COVID Tracer app as a handy way of doing this.
  8. Businesses should help people keep track of their movements by displaying the Ministry of Health QR Code for contact tracing.
  9. Stay vigilant. There is still a global pandemic going on. People and businesses should be prepared to act fast to step up Alert Levels if we have to.
  10. People will have had different experiences over the last couple of months. Whatever you’re feeling — it’s okay. Be kind to others. Be kind to yourself.

 

Helpful resources:

New Zealand Government travel advice

New Zealand Government COVID-19 website

Foreign embassies and consulates in New Zealand

Ministry of Health COVID-19 advice

Public Health South health advice

Healthline’s dedicated COVID-19 number: 0800 358 5453

COVID-19 information: Caring for our people, our customers and our community