New Zealand moved to COVID-19 Alert Level 2 on Thursday 14 May. Scheduled domestic flights have now recommenced at Queenstown Airport (ZQN) under Alert Level 2. There are no scheduled international flights and the international terminal remains closed. Please refer to your airline’s website for flight information. For information from the New Zealand Government about Alert Levels please visit www.covid19.govt.nz.

At the moment, under Alert Level 2 access to the terminal is limited to travelling passengers and airport staff only. This page will be regularly updated to let you know what you can expect at Queenstown Airport.

If you have an existing flight booking or are planning to make a booking please contact your airline directly.

Important information for travellers at Alert Level 2

  • Give yourself more time. Air New Zealand will be opening check in counters 2 hours before flights. From check-in to boarding, please be prepared for things to take a little longer than usual, so please give yourself plenty of time to arrive and get through our airport.
  • The airport terminal opens 2 hours prior to the first Domestic flight and closes 30 minutes after the last domestic flight.
  • Access to the terminal is limited to passengers only. Please have your travel documents ready as these will be checked upon arrival. If you require any assistance, you can bring one support person in with you and it is imperative they also follow the COVID-19 safety measures in place.
  • Our main message to you is to stay safe and leave space in the terminal. Please remember to maintain physical distancing - keeping at least a 1m distance while waiting for services.
  • Maintain good hygiene and please use the hand sanitiser stations around the terminal. Rubbish bins for the disposal of face masks and tissues are available throughout the terminal.
  • If you or someone you are travelling with is not feeling well please do not travel and please do not enter the terminal.
  • PayWave and card payments are encouraged throughout the airport. (Cash payments are currently not accepted for any car parking payments, including though electronic pay stations).

Meeting and greeting

At Alert Level 2 access to the terminal is limited to travelling passengers and airport staff only.  If you are dropping off or picking up please keep in touch by phone and wait in your car or in the terminal forecourt area. Please remember to maintain physical distancing by keeping at least 1m distance while waiting.

Travel to and from the airport

Please note that our Park and Ride service has been suspended for the time-being.

Carparks at the airport are open. Cash payments are currently not accepted for any car parking payments, including though electronic pay station

The Orbus bus service to and from the airport remains free under Alert Level 2 to minimise contact between passengers and drivers. Find more information and your bus route here.

Please be considerate by following these guidelines on the bus:
-  Unless you are traveling with a bubble buddy, keep the seat next to you free. 
-  Please try to keep a 2m distance when queuing for the bus.
-  Please continue to enter/exit via the rear doors.
-  If you can, please travel off peak to help spread the load.

Our border and international travel

The airport’s international terminal will remain closed until trans-Tasman flights resume.

Working together

Queenstown Airport’s priority is the health, well-being, safety and security of our people, customers and community. We are continuing to monitor the COVID-19 situation, working closely with other airports, the airlines, Southern District Health Board, the border agencies and the wider airport community to ensure consistent protocols are in place and safe domestic travel in New Zealand. 

We thank you in advance for your patience and understanding during this time.

Basic hygiene measures are the most important way to stop the spread of infections, including the coronavirus (COVID-19). Please remember to:

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds (sing Happy Birthday twice) especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitiser that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Regularly clean all “high-touch” surfaces

  • Clean and disinfect high touch surfaces regularly – these include counters, tabletops, door handles, bathroom fixtures, toilets, phones, keyboards, and tablets.

Take steps to protect others

  • Stay at home unless you are an essential services worker, going to the supermarket or getting outside for some fresh air and exercise.
  • Maintain physical distancing - at least 1m apart
  • Cover coughs and sneezes - cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow, then throw used tissues in the rubbish and immediately wash your hands
  • If you are unwell, please call ahead before visiting your doctor and stay away from others.

Helpful resources:

New Zealand Government travel advice

New Zealand Government COVID-19 website

Foreign embassies and consulates in New Zealand

Ministry of Health COVID-19 advice

Public Health South health advice

Healthline’s dedicated COVID-19 number: 0800 358 5453

COVID-19 information: Caring for our people, our customers and our community