Passenger Information
All you need to know about travelling through Queenstown Airport, including airport facilities and services, information about travelling with pets, and lost property.
Facilities and Services
An ANZ ATM machine is located in the main terminal which accepts all New Zealand and overseas Visa (PLUS), MasterCard (Cirrus) and Diners cards.
PHONE: 0800 269 296 (ANZ general enquiries and feedback)
There are also two Travelex Foreign Exchange ATMs that cater for international Debit and Credit Cards and dispense NZ and Australian dollars. One machine is located in International Arrivals, the other is located in the Main Terminal by baggage belt 3.
Storage lockers are located outside the terminal near the departures/check-in area.
There is a range of sizes to suit customer needs. Payment is made by credit or debit card. Our lockers are keyless.
Locker charges per 12-hour period are:
Small (keys, handbags) | Medium (backpacks, carry-on) | Large (long items - skis, boards & golf clubs) | Extra Large (checked baggage - suitcases & large backpacks) |
$7 | $10 | $15 | $20 |
If there are no lockers available or if your items do not fit, please visit the Airport Information Desk and they will store the items on your behalf. Charges apply.
Locker Sizes | Small | Medium | Large | Extra Large |
External locker | 400W x 550D 1950H | 400W x 550D 1950H | 400W x 550D 1950H | 500W x 1000D 1950H |
Internal locker | 390W x 250H 520D | 390W x 600H 520D | 390W x 1800H 520D | 490W x 600H 970D |
Internal door opening | 280W x 250H | 280W x 590H | 280W x 1590H | 380W x 590H |
There are numerous bathrooms located around the terminal, including those with mobility access. Queenstown Airport also has identified gender-neutral bathrooms throughout the terminal. If you need help locating these, please see our friendly team at the airport information desk or view our terminal map.
If you’ve brought a bike with you, you can put it together at our Bike Assembly Point which is located just outside the arrivals door of terminal building. If you need to recycle a bike box please see our friendly team at the Airport Information Desk. They'll happily recycle it for you.
We also have bike racks in the same location so you can lock your bike up if you are going on a quick trip. This area is undercover.
Read our helpful guide or more information on flying with a bike.
You can organise your foreign currency before travelling by transacting at the airport, or by ordering online via the Travelex website and collecting in-store.
Travelex
Travelex has been leading the world in foreign exchange for more than 40 years. With over 1,400 stores operating in over 25 countries, Travelex is the world's largest retail foreign exchange specialist. Travelex offers a wide range of travel products and services.
• 50+ foreign currencies available in-store and online
• Get the award-winning Travelex Money Card
• Order your currency online and collect in-store
• Great rates, $0 commission fees
You can find Travelex located in the Main Terminal near the Food Court. There are also two Travelex Foreign Exchange ATMs that cater for international Debit and Credit Cards and dispense NZ and Australian dollars. One machine is located in International Arrivals, the other is located in the Main Terminal.
We have a number of drinking fountains at Queenstown Airport located in the following places:
- Outside near Domestic Arrivals doors
- Gate 1 inside the terminal
- Domestic and International Departure Lounges
These fountains also have taps so you can refill your drink bottle while travelling.
For first aid assistance please see our friendly team at the Airport Information Desk.
For lost property from the plane or if you are missing your baggage please visit the airline information desks or contact them directly.
For lost property in the terminal or car parks please visit our Airport Information Desk or submit the Lost Property form. You can also email them or +64 3 450 9031.
Items are stored for 3 months then they will be passed on to local charities in our region.
Perishable items are disposed of immediately.
Valuables or cash over $20 will be passed on to the Airport Police immediately.
If you have lost your passport please contact the Airport Police on +64 3 409 2073.
Located by International Arrivals before security screening, the Parenting Room provides facilities such as change tables, feeding chairs and a microwave, for all travellers to use free of charge. Currently, we do not have a Parenting Room located post-security screening in the international or domestic gate lounges. However, we do have change tables in all accessible toilets throughout the terminal (before and after security).
A public telephone is located outside the main terminal near the check-in area. It takes cash or pre-paid telephone cards.
Both pre-paid cards and SIM cards for mobile phones can be purchased at Paper Plus, the news agency located in the main terminal concourse or at ONE NZ which is accessible to arriving international passengers only in the Aelia Duty Free store.
During operational hours we have a dedicated Airport Police team who are based in the terminal.
You can contact them directly on +64 3 4092 073.
Wish to send your postcards to your loved ones?
There is an international and domestic postal mail box located beside the Paper Plus store in the terminal. Paper Plus also sell postage stamps.
We don't have any prayer rooms but if you would like access to a quiet room, please visit our friendly team at the Airport Information Desk and they will assist you.
There is a dedicated smoking area outside the main terminal behind the taxi shelter. Please follow the signage or view the terminal map online.
Enjoy the freedom of high-speed internet access throughout the airport. Queenstown Airport provides 2GB free WIFI per 24 hours.
To Connect:
1) Make sure your device has WiFi activated and then select 'Queenstown Airport Free WiFi' from the list of WiFi networks available.
2) You will need to sign into this network. A browser window normally pops up or on some devices a message will ask you to sign in. Alternatively, loading any website in your browser will usually start the sign in process.
3) Click Get Online
4) Agree to the terms of use and then click login
Accessible Travel
Queenstown Airport has great access and friendly staff to provide assistance should you need it while travelling. We are also a member of the Hidden Disabilities Sunflower Lanyard Programme.
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