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Your personal Queenstown Airport visit plan
Welcome to Queenstown Airport, and the stunning Southern Lakes region! If you need a coffee fix, newspaper, change of clothes, or to pick up a gift on the way through then check out our airport retail stores.
There are also plenty of bathrooms located throughout the terminal building.
If you’re collecting checked luggage, follow the signs to the Baggage Reclaim area. Trolleys are provided free of charge for your convenience next to the baggage carousel. Your bags will be delivered to Carousel 1 or 2 so look out for your flight number on the screen.
Larger items such as bikes, skis, golf clubs and buggies will be available at the Oversize area next to the carousel. If you’re missing an item, please go to the Check-in area and ask an airline agent or phone their Baggage Services number.
If you've booked an off-airport rental car you can use the freephone located outside the terminal building by check-in entrance to call for airport pick-up. Storage lockers are located in the same area. For all oversize items please see the Airport Information Desk.
Picking up your rental car?
Here’s a list of rental car operators at Queenstown Airport and their locations in relation to the terminal. If you've booked an off-airport rental car you can use the freephone to call for airport pick-up. The freephone is located outside the terminal by check-in.
Being picked up?
Make your way to the pick-up zone located in the first 5 rows of the public car park in front of the terminal building.
Other transport options
Buses, airport shuttles, taxis, and limos are all lined up outside the terminal, ready to go. Taxis and Airport Shuttles offer door-to-door service and the public bus comes through every 15 minutes.
Travelling with petsIf you're travelling with pets, please be aware of, and respect the airport's rules. We respectfully ask that you be mindful of other passengers and our airport working dogs at all times, and follow any staff guidance.Your furry friends are allowed to be outside the terminal building in the public area provided they're on a leash. However, for health and safety reasons and the well-being of our working dogs, no pets are allowed inside the terminal unless they are being checked in for cargo transport or are guide/mobility assistance dogs.During the check-in process dogs must be on a leash at all times and placed in their crate in a timely manner. When you’re picking them up from the airport we know they’ll be excited to see you but the baggage carousel is a busy area so please keep them in their crate until you exit the terminal building.
Picking up travellers
There’s no need to rush in and out of the airport - we offer 20 minutes’ free parking in the designated pick up/drop off zone so come in, grab a coffee, a bite to eat or do some shopping while you’re here!
All you need to do is take a ticket at the barrier arm when entering the car park and park in the pick up/drop off zone located in the first 5 rows of the public car park in front of the terminal building.
If you’re parked for less than 20 minutes, there’s no need to validate your ticket – just insert it into the barrier arm machine when exiting.
If you stay longer than 20 minutes, simply validate your ticket at the Paystation or insert at the barrier arm and use the credit card tap and go when exiting.