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Status: Return to Normal
Your personal Queenstown Airport visit plan
We recommend that you check well ahead of time that your visas, paperwork and insurances are in order for your transit stops and final destination.
Getting to the airport
We recommend you arrive at the airport 2-3 hours before your scheduled departure to give yourself time to check-in and relax.
Please note security screening and passport control opens 120 minutes before your flight departs.
There are several transport options including taxis, airport shuttles, limos, and buses.
Getting dropped off
For quick goodbyes, use our free P2 2 minute drop-off zone outside the terminal. Otherwise, there’s plenty of time to say your goodbyes with our 10 minutes’ free parking in the drop-off / pick up zone, located in the first 5 rows of the public car park in front of the terminal building. Trolley bays are conveniently located throughout the car parks and exterior of the terminal.
Please be sure to never leave your bags unattended as this can spark a security alert and potentially delay your travel. For locker storage options or other airport-related enquiries, visit the Airport Information Desk. If you need to make a phone call, public phones are located at the Check-in area.
With your passport and ticket/booking reference at the ready, make your way to the relevant airline counter or self-service kiosks to check in. Luggage labels are provided at the check-in counters so make sure your bags are correctly tagged before handing them over to the airline.
If you're travelling with pets, please be aware of, and respect the airport's rules. Because of health and safety issues, animals are prohibited from being inside the terminal building unless they are caged for cargo transport or are guide/mobility assistance dogs. However your furry friends are allowed to be outside in the public area if they're on a leash.
For flight updates check our screens located around the terminal and above the security screening entry point. Your airline will also make announcements when it’s time to go to your gate or board. Gates 2-8 are located beyond the Security Screening Point.
When you’re ready to go to your gate, you need to pass through security screening. Please note that the security checkpoint and passport control opens 90 minutes before your flight departs.
To help our Aviation Security Service make the process quick and smooth, have your laptop out, check there’s nothing in your pockets and that all your toiletries are under 100ml (the size of the container/bottle, not the amount that remains in the container/bottle).
At Queenstown Airport you don’t need to place your toiletries in a transparent plastic bag, you can just place them on the tray before going through. For international flights, water and hot drinks cannot be taken through security screening.
Next stop after security screening is the Customs counter so have your passport and boarding pass ready to show the officer. This will make the whole process flow smoothly and before you know it you’ll be browsing Duty-Free or relaxing with a glass of local pinot while you wait to be called for boarding.
Shop, eat and drink
Tax and Duty Free shopping is available to international passengers so check out the great range of products and deals at our Aelia Duty Free store. There’s also a café and bar, a news agency, a children’s area with a TV showing movies, a water dispenser, toilets and comfortable seating. Relax and enjoy the spectacular scenery while you wait!
Find out more about the international destinations we fly directly to.
Travelling with petsIf you're travelling with pets, please be aware of, and respect the airport's rules. We respectfully ask that you be mindful of other passengers and our airport working dogs at all times, and follow any staff guidance.Your furry friends are allowed to be outside the terminal building in the public area provided they're on a leash. However, for health and safety reasons and the wellbeing of our working dogs, no pets are allowed inside the terminal unless they are being checked in for cargo transport or are guide/mobility assistance dogs.During the check-in process dogs must be on a leash at all times and placed in their crate in a timely manner. When you’re picking them up from the airport we know they’ll be excited to see you but the baggage carousel is a busy area so please keep them in their crate until you exit the terminal building.
Dropping off travellers
For quick goodbyes, use our free P2 2 minute drop-off zone outside the terminal. Otherwise, there’s plenty of time to say your goodbyes with our 10 minutes’ free parking in the drop-off/pick up zone, located in the first 5 rows of the public car park in front of the terminal building. Trolley bays are conveniently located throughout the car parks and exterior of the terminal.
All you need to do is take a ticket at the barrier arm when entering the car park and park in the pick up/drop off zone located in first 5 rows of the public car park in front of the terminal building. Trolley bays are located around the car parks and terminal building for your convenience.
If you’re parked for less than 10 minutes, there’s no need to validate your ticket – just insert it into the barrier arm machine when exiting.
If you stay longer than 10 minutes, simply validate your ticket at the Paystation and then insert it into the barrier arm machine when exiting.