- Departure information
- Arriving through Quarantine-free safe travel zone
- The New Zealand Government resources for travellers
- Quarantine-free travel FAQs
Quarantine-free travel with Australia commenced on 19 April 2021. As a trans-Tasman only international airport, Queenstown Airport only accepts ‘green zone’ travel flights. We have the approved protocols and procedures in place to safely manage direct flights to and from Australia.
Current travel alert:
Quarantine-free travel between Victoria Australia and New Zealand is paused until 11:59 pm on Thursday 17 June. More information can be found on the New Zealand Government Website.
Give yourself more time. From check-in to boarding, please be prepared for things to take a little longer than usual.
When checking in, you must have the following documents:
- Travel documents, including ticket and/ or booking reference
To help processing flow smoothly please know ahead of time what you can and cannot take with you in your carry-on baggage. View the latest advice and restrictions for carry-on baggage from Civil Aviation Authority.
Customs and emigration
Please ensure you have your boarding pass and passport ready before reaching the Customs counter. For those eligible eGates are in operation. If you are wearing a face-covering/ mask, please lower this while the eGate photo is taken then put it back on. The New Zealand Government has provided more information on the safe use of face-covering/ masks.
- The use of a face-covering/mask remains mandatory when travelling on all flights. You can use your own or the airlines will provide passengers with disposable masks.
- PayWave is readily available throughout the airport and is encouraged.
- If you’re not familiar with our airport layout, our terminal map will help guide you.
Queenstown Airport’s priority is the health, well-being, safety, and security of our people, customers, and community. We are continuing to monitor the COVID-19 situation, working closely with other airports, the airlines, Southern District Health Board, the border agencies, and the wider airport community to ensure safe travel in New Zealand. So, you may notice that things are a little different during your arrivals experience - an increase in cleaning and changes to the arrival process.
All arriving quarantine-free flights are met by a team of public health officials. They’ll undertake random temperature checks on passengers and review the answers to health questions completed on the arrivals card.
We ask travellers for their patience and understanding as it may take a little longer to complete the arrivals process.
Here’s what we recommend to help your arrivals journey:
- Have your passport and arrivals card easily accessible when you leave the aircraft.
- Have a face-covering/mask on when departing the aircraft. PPE disposable stations are located just before you exit international arrivals so you can dispose of these prior to exiting if you would like to.
- For those eligible eGates are in operation. Please lower your face covering/ mask while the eGate photo is taken then put it back on. This must be worn until you have cleared Biosecurity and exited International Arrivals into the public areas of the terminal.
- Anything to declare? Understand your obligations when it comes to Customs and protecting New Zealand’s diverse biosecurity. Ensure you declare or dispose. To find out more visit New Zealand Customs Service or Biosecurity New Zealand websites.
While in New Zealand, there are a few things you need to do to keep yourself and others safe from COVID-19.
It’s important that everyone in New Zealand tracks:
- Where they went
- When they went there
- Who they met
Use the NZ COVID Tracer app with Bluetooth tracing turned on if you can. Remember to keep scanning QR codes — both are important for contact tracing. If you do not use the app, use the method that works for you, like the NZ COVID Tracer booklet. Encourage your family and friends to do the same.
Make sure you know what to do at different Alert Levels. You can find information on Alert Levels online.
If there are any changes in the COVID-19 status of New Zealand or quarantine-free travel countries, the New Zealand Government’s Unite Against COVID-19 website will have the latest advice for travellers as well as indicate any locations of interest if a community case is identified in either country.
Need a COVID-19 Test in the Queenstown Lakes District? Call O800 VIRUS-19 (0800 847 8719)
Healthline’s national dedicated COVID-19 number: 0800 358 5453
Do I need a negative COVID-19 pre-departure test?
Yes, as of 31 May 2021, anyone travelling to New Zealand from Australia must present a negative pre-departure COVID-19 test. More information is available on the COVID-19 website.
Do I need to complete a travel declaration before I enter Australia?
Yes, you should complete the Australia Travel Declaration at least 72 hours before you depart for Australia.
What do I do if I feel unwell before I fly?
If you are unwell, you should not travel. Stay home and call Healthline for advice on 0800 611 116. At the airport, your airline will decide whether you will be allowed to board. Make sure you bring evidence of any pre-existing conditions when you check in to avoid being denied boarding.
Can I buy duty free?
Yes, Aelia Duty Free store is open for you to enjoy in International Arrivals and Departures alongside a small selection of shops for all quarantine-free flights.