Queenstown Airport has heard the feedback loud and clear – the bathrooms in the domestic departures lounge are not meeting travellers' needs. And it's taking action to put that right.
This week, contractors will begin work on a significant upgrade to the bathroom facilities in that area.
The project includes a brand-new male toilet block and a dedicated parenting room for families. The existing block of toilets will become female-only, with a minor refurbishment, and the gender-neutral accessible toilets will remain.
“When we expanded the departures lounge in 2023, we built as many toilets as we could in the available space,” Queenstown Airport's Chief Operating Officer, Todd Grace, says.
“However, we admit we were caught short [pun intended]. When the terminal is busy, people often need to wait for a toilet, and because of this, it is difficult to keep the facilities as well presented as we would like.”
Part of the security screening area will be reconfigured to create space for the additional toilets.
To minimise disruption to passengers and airport operations, the work will be carried out at night.
“This upgrade is focused on comfort, cleanliness, and convenience for those waiting for domestic flights,” Mr Grace says.
“We expect to have the project completed by the end of October and thank everyone for their patience and understanding while it is under way.”