Privacy Policy
This Privacy Policy is subject to and should be read in conjunction with the Terms of Access for this website. The Privacy Act 2020 (“Act”) sets out 13 information privacy principles (“Principles”). These principles establish how organisations should collect, handle and use personal information, as well as an individual’s right to access, and correct, personal information concerning them. Queenstown Airport Corporation Ltd ("Queenstown Airport") is committed to compliance with the Principles. Queenstown Airport collects, holds and uses personal information from the following groups of people:
a) members of the public;
b) customers;
c) business relations; and
d) employees.
Personal information is only collected by Queenstown Airport for lawful purpose connected with a function or activity carried out by Queenstown Airport. Personal information may be shared with Queenstown Airport's officers, employees, contractors, agents, professional advisors, and joint ventures or third parties in relation to the purposes described above. Queenstown Airport takes commercially reasonable endeavours to safeguard the privacy of personal information and to treat such information in accordance with this Privacy Policy.
Queenstown Airport may share personal information as required to uphold or enforce the law, as necessary for court proceedings, or as otherwise permitted by the Act. Queenstown Airport may share personal information with others where the individual concerned provides Queenstown Airport with their consent to do so.
Set out below is Queenstown Airport’s Privacy Policy for collecting personal information from customers or members of the public.
PRIVACY OFFICER
In accordance with the requirements of the Act, Queenstown Airport has appointed the General Manager, Sustainability and Corporate Affairs as the Privacy Officer. The Privacy Officer has statutory obligations to:
(a) encourage Queenstown Airport's compliance with the Principles;
(b) deal with requests made to Queenstown Airport under the Act; and
(c) work with the Privacy Commissioner on any investigation into Queenstown Airport;
(d) ensure Queenstown Airport complies with the Act.
TELEPHONE AND VIDEO (CCTV) SURVEILLANCE
In the interests of safety, security, parking and regulatory enforcement at the airport, it is necessary for Queenstown Airport to operate video surveillance cameras (CCTV), in the form of a closed circuit television system. All surveillance of this type must relate solely to safety, security, parking and regulatory enforcement issues, as they affect the safe and efficient operation of the airport. The Chief Operating Officer must approve any additions or variations to the Queenstown Airport surveillance system. Other organisations operating at the airport may also operate video surveillance cameras in respect of the areas in which they operate, as well as record telephone conversations via their telephone systems. From time to time Queenstown Airport receives requests from other parties to view surveillance footage. Queenstown Airport will only provide access to such footage in circumstances where the Act permits Queenstown Airport to do so. Queenstown Airport will ensure that its video surveillance is restricted to those areas of the airport where surveillance will not amount to an unreasonable interference with personal privacy.
USE OF COOKIES
To give you the richest experience possible, we use a number of services such as Hotjar and Facebook.
Here's a list of cookies used on queenstownairport.co.nz. For more information on each, we suggest you check the relevant website.
Google Analytics Tracking
This is the Google Analytics cookie that collects information about visitors to the site, traffic, page views and a number of other metrics. You can opt-out of Google Analytics cookies here:
https://tools.google.com/dlpage/gaoptout
Hotjar
Hotjar provides heatmaps of clicks and actions of website users, recordings of their sessions, and gathering of their words from survey and feedback polls. You can opt-out of Hotjar tracking here:
www.hotjar.com/legal/compliance/opt-out
Conversion Linker
An advertising cookie which connects advertising clicks with conversions attributed outside of the landing page.
For advertising purposes. You can find out more about Facebook cookies here:
www.facebook.com/policy/cookies/
HOW TO CONTROL COOKIES
Your web browser can be set to notify you when cookies are used or to refuse cookies. You can access these settings in your web browser. If you do choose to adjust your browser to not accept cookies you may experience some loss of functionality on queenstownairport.co.nz
For more information on how to adjust your web browser settings for cookies see www.aboutcookies.org
For a guide to online behavioural advertising and online privacy see www.youronlinechoices.com
Please note: accepting cookies does not give us access to your computer or personal information stored on your hard drive under any circumstances.
YONDER CHATBOT
The Yonder chatbot is an advanced virtual assistant designed to provide personalised and efficient customer support. With its state-of-the-art artificial intelligence technology, the Yonder chatbot can understand and respond to user queries in a natural and conversational manner. Whether it's answering frequently asked questions, providing recommendations, or assisting with troubleshooting, the Yonder chatbot is always ready to assist customers 24/7. All personal information gathered by the Yonder chatbot is for the use of Queenstown Airport.
EMAIL ADDRESSES
If you provide us with your email address, for example by filling out an electronic comments card, we will use this information only for the purposes that you have authorised. Email marketing will only be sent to your email address if you have expressly consented to this. You may unsubscribe to any email marketing message at any time by following the unsubscribe details contained in the message. Please be aware that communications over the internet, such as emails, are not secure unless they have been encrypted. We do not accept responsibility or liability for any unauthorised access or loss of personal information that is beyond our reasonable control.
DIGITAL DATA DEVICE INFORMATION
We collect information which identifies the digital devices in our premises (such as the location and WiFi MAC address or Bluetooth address of your mobile phone or other digital devices). This information is used to understand the traffic patterns of people on our premises. We may provide information about those traffic patterns to retailers on our premises. Those retailers and Queenstown Airport may use that information to enhance our operational efficiency, to provide a better customer experience and for marketing purposes.
USE OF WEBSITE INFORMATION
If you provide us with personal information via your use of our website – for example by filling in an online form - or otherwise, we will use this information only for purposes that you have authorised. Comments cards and email feedback will be used to conduct customer research and assist us in improving and developing the services and facilities provided by Queenstown Airport. Information collected via our website may also be used to improve the website and make it more responsive to visitors’ needs.
STORAGE AND SECURITY OF INFORMATION
Queenstown Airport will use reasonable endeavours to ensure that all personal information is protected against loss, unauthorised access, use, modification, disclosure and other misuse. This includes physical security, computer and network security, communications security and personnel security.
ACCESS AND CORRECTION OF INFORMATION
Queenstown Airport will take reasonable steps to ensure the personal information held by it is accurate, up to date, complete, relevant and not misleading. Queenstown Airport will respond to any request by an individual to access and correct personal information held about that individual as soon as practicable following receipt of such request. All requests of this nature should be directed to the Privacy Officer in the first instance. We reserve the right to charge reasonable costs in accordance with the Act.
CHANGING THIS POLICY
Queenstown Airport may change this Privacy Policy by adding, changing or removing terms at any time. We will tell you about any changes we make by posting an updated Privacy Policy on our website. Any change will apply from the date such policy is posted.
