Airports are busy environments and for some people this can be a stressful experience, especially if you or someone with you has a disability such as autism, dementia, or anxiety that isn't immediately obvious to airport staff.
The Hidden Disability Sunflower is a symbol used globally to give you or your loved ones with disabilities a way to discreetly indicate a non-obvious disability and that additional support, time, or understanding may be needed.
At Queenstown Airport, our staff are trained to recognise the sunflower lanyard and provide you with the assistance you may need at any point in your journey. We offer the Hidden Disability Sunflower lanyard and a Sunflower card, free of charge.
Collecting a sunflower lanyard and card at Queenstown Airport:
- When you arrive at Queenstown Airport make your way to the Airport Information Desk located in the main terminal (open 08:30-17:00, daily)
- Ask the Queenstown Airport Operations staff member on duty for a sunflower lanyard and card
- Optional: complete your contact information on the back of the card
Please note: that either you or someone travelling with you can wear the lanyard – it’s your choice.
The lanyard doesn't provide a personal staff escort through the airport process. If you require this level of assistance or wheelchair assistance, your airline is best placed to help you. Be sure to contact your airline ahead of time to make them aware of your assistance requirements.
Queenstown Airport has two mobility P60 car parks located directly outside the airport terminal for those picking up or dropping off passengers, free of charge. If you're travelling, four mobility car parks are located in Terminal Car Park A for your convenience.
See our parking page for more information.
Most of our terminal is on one level but if you'd like to visit either of our airport lounges on the first floor, you can access them via elevators.
Queenstown Airport has a number of mobility accessible bathrooms located around the terminal.
Our ATMs have braille keys.
All of our access doors into the airport terminal are automatic.