Frequently Asked Questions
Can I collect a rental car without taking a shuttle?
Yes. Most companies here have a desk inside the terminal, and GO Rentals is an on-airport branch about a minute's walk away. Your booking terms and confirmation say which applies to you.
What should I do if my flight is delayed?
Contact your rental company directly, using the contact details on your booking confirmation. Arrangements for late arrivals are set by the company, not the airport.
Can I collect or return a car outside staffed hours?
Some providers offer collection outside staffed hours by prior arrangement. After-hours returns and key-drop locations vary by company. Check your provider's instructions before you travel.
Can I return the car in another city?
Many companies allow a one-way rental, for example finishing in Christchurch. Fees vary by company and vehicle, so check at the booking step.
