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12 Mar 2026
Information to help you navigate Queenstown Airport with confidence.
We want to make travel through Queenstown Airport easy for everyone. Here, you will find information about accessibility, mobility assistance, service animals, and more. For peace of mind, we recommend booking any required assistance in advance.
Plan your visit with our easy-to-read airport maps, which highlight key facilities such as accessible toilets and assistance points, helping you navigate Queenstown Airport with confidence.
The Queenstown Airport terminal map shows the layout of the main terminal, including arrivals and departures areas, check-in, security screening, accessible toilets, lifts, and assistance points.
Queenstown Airport has public parking conveniently close to the terminal. There are also two P60 mobility parks just past the pedestrian crossing in the pick-up area. These are marked 25 on this map.
If you need extra help while travelling through Queenstown Airport, including a personal escort through the terminal or wheelchair assistance, please contact your airline directly. They will be able to arrange this support for you.
Our team is here to support everyone who visits Queenstown Airport. If you need help while you're at the airport, whether it’s directions, assistance with facilities, or general inquiries, visit our Airport Information Desk. You’ll find it in the centre of the terminal next to Provenance, open daily from 08:30 to 17:00.
For help before your journey, feel free to call us on +64 3 450 9031 or email [email protected], and we’ll be happy to assist.
View the Information Desk on our Terminal Map.
Toilets are located throughout the terminal, including accessible facilities for passengers with mobility needs. Queenstown Airport also provides gender-neutral toilets and baby change facilities at several locations in the terminal.
If you need help finding these, our friendly team at the Airport Information Desk will be happy to assist, or you can refer to our terminal map.
Most of our terminal is on one level, but if you'd like to visit either of our airport lounges on the first floor, you can access them via elevators.
ATMs are available throughout the terminal, and all are fitted with braille keys to assist visually impaired passengers. If you need help locating, our Airport Information Desk team will be happy to assist.
Designated mobility parking bays are available close to the terminal entrance for easy access to check-in and facilities.
Designated mobility parking bays are available close to the terminal entrance for easy access to check-in and facilities.
There is a taxi rank located at Queenstown Airport, with some providers offering accessible vehicles. These can be arranged directly with the operator. See the Taxi page for contact details of Queenstown providers.
The local bus service, Orbus, operates directly from the stop outside the terminal. All Orbus vehicles are low-floor, kneeling buses with wheelchair access. For more information about their accessibility, visit the Orbus accessibility page.
Queenstown Airport and all its airline partners support the Hidden Disabilities Sunflower scheme. If you or someone you’re travelling with has a non-visible disability, wearing a sunflower lanyard signals to our staff that you may need extra time, support, or understanding.
You can collect a free lanyard and card from the Airport Information Desk (open daily 08:30 to 17:00).
Please note: while the lanyard helps staff recognise your needs, for personal assistance or wheelchair support, please contact your airline ahead of travel.
Queenstown Airport and its airline partners welcome assistance dogs. Visit our Travelling with Pets page for helpful advice to ensure you and your animal have a smooth, comfortable journey through the airport.
