Before you travel

Queenstown Airport does not manage airline pet policies or animal transport requirements.

Before travelling, passengers should:

  • Check directly with their airline for pet travel rules, fees, and crate requirements

  • Confirm any documentation required for domestic or international travel

  • Allow extra time at the airport, as travelling with pets may take longer than standard check-in

Airlines may have different rules for pets travelling in the cabin, in the hold, or for assistance animals.

Pets Inside the Terminal

For the safety of passengers, staff, and animals, all pets must be secured in their crates before entering the terminal. This includes those meeting or farewelling friends and family; otherwise, they must remain secured outside. 

Collecting Pets on Arrival

If you are collecting your pet at Queenstown Airport, they will be available near the Oversized Bag Claim.

Please keep your pet in its crate until you are outside the terminal. If you need scissors to cut the ties on the crate, we have a tool located by the bike assembly area.

Outside the Terminal

Pets are welcome outside the terminal.

You are welcome to take your dog for a short walk in the garden areas before or after your flight. Pets must be kept on a lead at all times.

International travel and assistance animals

International travel with pets is subject to strict biosecurity and border requirements, which are not managed by the airport.

Passengers travelling internationally with pets or assistance animals should contact their airline in advance to confirm:

  • documentation requirements

  • handling procedures

  • any airline-specific conditions.