Queenstown Airport Travel Advisory: COVID-19

Passengers boarding aircraft heli

Our priority here at Queenstown Airport is the health, safety and well-being of our people, customers and community. Please refer to the infographic below to for an overview of the preventative measures in place.

On 11 March 2020, COVID-19 (novel coronavirus) was declared a pandemic by the World Health Organisation (WHO). A pandemic is the "worldwide spread" of a new disease.

We are continuing to actively track and monitor the situation closely, working together with the Southern District Health Board, Ministry of Health, border agencies and the wider airport community.

As part of the New Zealand Government response to managing the COVID-19 outbreak; all travellers coming from all parts of the world, except the Pacific, will be expected to self-isolate for 14 days on arrival in New Zealand.

Current border controls in place:

-  Foreign nationals travelling from or transiting through mainland China or Iran are prevented from entering New Zealand

-  All travellers coming from all parts of the world, except the Pacific, will be expected to self-isolate for 14 days on arrival in New Zealand. This measure will help keep COVID-19 out of New Zealand, allowing us to stamp out any cases we find and slow down the spread of disease so our health services are able to continue to manage the demand.

- All travellers coming from the Pacific will be expected to self-isolate if they show symptoms, within 14 days of arrival.

- There will be a temporary ban enforced on the entry of cruise ships to New Zealand’s territorial waters on public health grounds. This will remain in place until 30 June 2020.

- Arriving aircraft or vessels are already required to notify suspected cases of particular illnesses, including COVID-19, to health officers who are then able to move quickly to contain infection threats at the border and manage the risk posed by those on board.

- More than 14 million people cross New Zealand’s border annually and border agencies will continue to ensure a smooth transition for those arriving into our country while preventing and managing the risks they pose to New Zealand’s safety and security.

With continued vigilance, the chance of a widespread community outbreak here in New Zealand is expected to remain low.

Take care of your health and protect others by doing the following:

-  avoid close contact with people suffering acute respiratory infections

-  wash hands frequently, especially after contact with ill people or their environment

-  avoid close contact with sick farm animals or wild animals

-  people with symptoms of acute respiratory infection should practice cough etiquette: maintain distance, cover coughs and sneezes with disposable tissues or clothing and wash hands

Southern District Health Board advises that if you are sick and suspect it could be Covid-19 related, please do not go straight to the ED or your GP. Call Healthline on 0800 358 5453.


For New Zealanders currently overseas
The Ministry of Foreign Affairs and Trade urge all New Zealanders living in, visiting or travelling overseas to register on SafeTravel. Registering means you will receive updated information and advice as soon as it comes to hand.

Advice for travellers
People entering New Zealand should check out information for travellers arriving to New Zealand as you will be subject to border controls and asked to self-isolate.

Queenstown Airport recommends all passengers contact their airline or travel agent regarding their itinerary before coming to Queenstown Airport, in case of any flight schedule changes.

Passengers departing New Zealand on international flights should allow extra time to complete check-in. Due to enhanced screening, it may take longer for arriving passengers to clear border formalities.

From today 17 March 2020, E-gates will be closed for international arrivals and departures at Queenstown Airport. Please allow extra time as processing will take longer than usual.

Thank you in advance for your patience and understanding during this time.


Helpful resources:

New Zealand Government travel advice

Foreign embassies and consulates in New Zealand

Public Health South health advice

Our previous Queenstown Airport Travel Advisory

Download COVID-19 PDF

Covid 19 update website4