Passenger Information

An ANZ ATM machine is located in the main terminal which accepts all New Zealand and overseas Visa (PLUS), MasterCard (Cirrus) and Diners cards.

PHONE: 0800 269 296 (ANZ general enquiries and feedback)

There are also two Travelex Foreign Exchange ATMs that cater for international Debit and Credit Cards and dispense NZ and Australian dollars. One machine is located in International Arrivals, the other is located in the Main Terminal by baggage belt 3. 

Storage lockers are located outside the terminal near the departures / check-in area. 

There is a range of sizes to suit customer needs. Payment is made by credit or debit card.

Locker charges per 12 hour period are:

If there are no lockers available or if your items do not fit, please visit the Airport Information Desk and they will store the items on your behalf. Charges apply.

There are numerous bathrooms located around the terminal, including those with mobility access. Queenstown Airport also has clearly identified gender neutral bathrooms throughout the terminal. If you need a help locating these, please see our friendly team at the airport information desk or view on our terminal map.

If you’ve brought a bike with you, you can put it together at our Bike Assembly Point which is located just outside the arrivals door of terminal building. If you need to recycle a bike box please see our friendly team at the Airport Information Desk. They'll happily recycle it for you.

We also have bike racks in the same location so you can lock your bike up if you are going on a quick trip. This area is undercover. 

Organise your foreign currency before travelling by transacting at the airport. Not only are the exchange rates highly competitive with those at your local bank, there is also a wider range of currencies, many of which are not readily available at your local bank.

Travelex

With over 720 stores operating in over 25 countries, Travelex is the world’s largest non-bank provider of foreign exchange services with more than 15 currencies available in-store. While Travelex is best known for supplying foreign currency, it also offers a wide range of travel products including:

• Travel insurance

• Western Union® Money Transfers

• Travellers’ cheques

• Cash Passport cards (pre-paid travel money cards)

• Phone cards.

You can even earn Qantas Frequent Flyer points on selected transactions (conditions apply).

There are also two Travelex Foreign Exchange ATMs that cater for international Debit and Credit Cards and dispense NZ and Australian dollars. One machine is located in International Arrivals, the other is located in the Main Terminal. 

We have a number of drinking fountains at Queenstown Airport located in the following places:

• Outside near Domestic Arrivals doors
• Gate 1 inside the terminal
• Domestic and International Departure Lounges

These fountains also have taps so you can refill your drink bottle while travelling. 

For first aid assistance please see our friendly team at the Airport Information Desk. 

For lost property from the plane or if you are missing your baggage please visit the airline information desks or contact them directly.

For lost property in the terminal or car parks please visit our Airport Information Desk or submit the Lost Property form. You can also email them or +64 3 450 9031.

Items are stored for 3 months then they will be passed on to local charities in our region.

Perishable items are disposed of immediately.

Valuables or cash over $20 will be passed on to the Airport Police immediately.

If you have lost your passport please contact the Airport Police on +64 3 409 2073.

Located by International Arrivals, the Parents Room provides facilities such as change tables, microwave and toys, for all travellers to use free of charge.  There's also a Parents Room located post-security screening in the international gate lounge.

There are also changing tables in most of the public and/or mobility impaired toilets throughout the terminal.

A public telephone is located outside the main terminal near the check-in area.  It takes cash or pre-paid telephone cards.

Both pre-paid cards and SIM cards for mobile phones can be purchased at Paper Plus, the news agency located in the main terminal concourse or at Vodafone currently located in Duty Free Arrivals.

During operational hours we have a dedicated Airport Police team who are based in the terminal. 

You can contact them directly on +64 3 4092 073. 

Wish to send your postcards to your loved ones?

There is an international and domestic postal mail box located beside the Paper Plus store in the terminal. Paper Plus also sell postage stamps.

We don't have any prayer rooms but if you would like access to a quiet room, please visit our friendly team at the Airport Information Desk and they will assist you. 

There is a dedicated smoking area outside the main terminal between the departures and arrivals doors. Please follow the signage. 

Enjoy the freedom of high-speed internet access throughout the airport.  Queenstown Airport provides 2GB free WIFI per 24 hours. 

To Connect:

1) Make sure your device has WiFi activated and then select 'Queenstown Airport Free WiFi' from the list of WiFi networks available.

2) You will need to sign into this network. A browser window normally pops up or on some devices a message will ask you to sign in. Alternatively, loading any website in your browser will usually start the sign in process.

3) Click Get Online

4) Agree to the terms of use and then click login