Queenstown Airport Facilities

ATMs

There are three Travelex Foreign Exchange ATMs that accept domestic and international debit and credit cards and dispense New Zealand and Australian dollars. One machine is located in the main terminal, next to the Travelex counter; one is in the International Arrivals area; and one is in the Domestic bag claim area.

Baggage Storage

Storage lockers are located outside the terminal at Zone C (Transfers). There is a range of sizes to suit customer needs. Payment is made by credit or debit card. Our lockers are keyless.

Locker charges per 12-hour period are:

Small (keys, handbags)	Medium (backpacks, carry-on)	Large (long items - skis, boards & golf clubs)	Extra Large (checked baggage - suitcases & large backpacks)
$7	$10	$15	$20

If there are no lockers available or your items do not fit, please visit our team at the Airport Information Desk; they may be able to store your items on your behalf. This is subject to availability, and charges will apply.

Locker Sizes	Small	Medium	Large	Extra Large
Internal Locker	90W x 250H 520D	390W x 600H 520D	390W x 1800H 520D	490W x 600H 970D
Door Opening	280W x 250H	280W x 590H	280W x 1590H	380W x 590H

Bathrooms

There are numerous bathrooms located around the terminal, including some with mobility access. Queenstown Airport also has designated gender-neutral bathrooms throughout the terminal. If you need help locating these, please see our friendly team at the Information Desk or view our terminal map.

VIEW TERMINAL MAP

Bikes

If you’ve brought a bike with you, you can put it together at our bike assembly stands, which are equipped with a range of tools and are located just outside the terminal near Provenance. If you need to recycle a bike box, please see the team at the Airport Information Desk. They'll happily recycle it for you.

We also have bike racks under cover in front of the terminal, so you can lock your bike up if you are going on a quick trip. Please remember to take your saddle bags with you.

Currency Exchange

You can organise your foreign currency before travelling by transacting at the airport, or by ordering online via the Travelex website and collecting in-store.

Travelex

Travelex has been leading the world in foreign exchange for more than 40 years. With over 1,400 stores across 25 countries, Travelex is the world's largest retail foreign exchange specialist. Travelex offers a wide range of travel products and services.

50+ foreign currencies available in-store and online
Get the award-winning Travelex Money Card
Order your currency online and collect in-store
Great rates, $0 commission fees

Drinking Fountains

We have a number of drinking fountains around Queenstown Airport, including in the following places:

In front of the terminal, near the Domestic Arrivals doors
Gate 1 inside the terminal
Beside Bag Claim 1
In the Domestic and International departure lounges

These fountains also have taps so you can refill your drink bottle while travelling.

First Aid

For first aid assistance, please see our friendly team at the Airport Information Desk.

Lost Property

If you have lost property on a plane or you are missing your baggage, please visit your airline's information desk or contact the airline directly.

If you have lost your passport, please contact the Airport Police on +64 3 409 2073.

If you think you have lost property in the terminal or car parks, please visit our Information Desk or submit a Lost Property form. You can also email the ZQN Customer Service team or phone +64 3 450 9031.

Items found around the airport are stored for three months before being given to local charities in our region.

Perishable items are disposed of immediately.

Valuables or cash over $20 will be given to the Airport Police immediately.

SCAM ALERT: We never sell lost property or unclaimed bags. However, fake Queenstown Airport Facebook pages sometimes offer items for sale. Please report these pages when you see them. If you think you have been scammed, please see the Scamwatch site for advice. There is only one official Queenstown Airport Facebook page.

Lounges

Queenstown Airport offers two passenger lounges: one for eligible Air New Zealand domestic travellers and one international lounge available via memberships or paid entry.

Air New Zealand Regional Lounge (Domestic)

Located after domestic security screening, this lounge is available to eligible Air New Zealand passengers and members. The lounge offers runway and mountain views, a self-service food buffet, bar facilities, and an app-enabled barista station.

Guests:
One guest and up to three children (aged 3–17) are permitted per member, subject to space availability. Children aged two and under are permitted complimentary.

Access:
Available to Airpoints Elite, Gold, Elite Partner and Air New Zealand Koru members departing on an Air New Zealand domestic flight (within four hours of departure).

The lounge opens one hour before the first departure and remains open until the final Air New Zealand flight of the day. View full lounge details on the Air New Zealand website.

FIND OUT MORE

Manaia Lounge (International)

Located in the International Departures Area after security screening and Customs, the Manaia Lounge offers a relaxed space to dine, work or unwind before your international flight. Facilities include premium food and beverages, business amenities, free Wi-Fi, and dedicated bathrooms.

Access:
Available via Priority Pass, LoungeKey, Plaza Premium Lounge or DragonPass.

Pay-in access:
Open to all international passengers travelling on any airline.
$65 per adult and $42 per child for up to three hours.

FIND OUT MORE

Parenting Room & Services

Queenstown Airport has two dedicated parenting rooms.

The first is before security screening, located beside the International Arrivals greeting area. The Parenting Room provides facilities such as change tables, feeding chairs, and a microwave for all travellers to use free of charge.
The second is after security screening in the Domestic Departures Lounge. We do not currently have one in the International Departures Lounge. However, we do have change tables in all accessible toilets throughout the terminal (both before and after security screening).

Phones & SIM Cards

A public telephone is located outside the main terminal near the check-in area. It takes cash or prepaid telephone cards.

Both prepaid cards and SIM cards for mobile phones can be purchased at PaperPlus, the bookstore located in the centre of the terminal, or at One NZ, accessible only to arriving international passengers in the Aelia Duty Free store.

You can also buy an eSIM directly here.

Police

During operational hours, we have a dedicated Airport Police team based in the terminal. You can contact them directly at +64 3 4092 073.

Post Box

Wish to send your postcards to your loved ones? There is an international and domestic postal mailbox located beside the PaperPlus store in the terminal. PaperPlus also sells postage stamps.

Prayer Rooms

We currently do not have any prayer rooms at Queenstown Airport. However, our friendly customer service team will show you to a quiet space, if one is available. Please visit the Airport Information Desk for help.

Smoking Area

Smoking is prohibited in all areas at Queenstown Airport, except for the dedicated smoking area outside the main terminal behind the taxi shelter. Please follow the signage or view the terminal map online.

Wi-Fi

Enjoy the freedom of high-speed internet access throughout the airport. Queenstown Airport provides 2GB of free Wi-Fi per 24 hours.

To connect, make sure your device has Wi-Fi activated, then select 'Queenstown Airport Free Wi-Fi' from the list of available networks.

Airport Amenities
13 Mar 2026

ATMs