What to expect when you arrive at Queenstown Airport.

Every traveller's experience with airports is different. Whether you're a seasoned traveller or first-time flyer, airports can be daunting, so we've tried to simplify what to expect when you arrive at ZQN. 

Queenstown Airport is compact, which helps keep walking distances short and navigation simple. If you're unsure or would like a little more support, the airport staff are available to help.

The Domestic Arrivals Process

  • 1 Once the aircraft has parked, disembark and enter the terminal using the clearly marked pathways.
  • 2 Collect your luggage from domestic bag claim one or two.
  • 3 Find your chosen transport option either inside the terminal or exit for taxis, rideshare, the public bus and other onward connections.
  • 4 Start your Queenstown experience!

Lost or delayed bags?

If your baggage does not arrive on the carousel, it is important to know who to contact.

Lost or delayed baggage is managed by your airline, not the airport.

  • Report the issue at your airline’s baggage service desk or follow their online process
  • Keep your baggage receipt and flight details accessible
  • For airline contact details, visit our Airline Information page

Lost property within the terminal, such as items left in seating areas or restrooms, is handled separately by the airport. If you believe you have lost an item inside the terminal, visit the Lost Property page for guidance.

The international arrivals process

  • 1 Once the aircraft has parked, disembark and follow the clearly marked pathways to the terminal.
  • 2 Treat yourself! Take a moment to shop at Duty Free.
  • 3 Next stop is passport control. All international arrivals, including New Zealand passport holders, must complete the NZTD ahead of time.
  • 4 Biosecurity risk assessment checks to ensure nothing enters New Zealand that could harm our flora and fauna.
  • 5 Collect your bags, don't forget any oversize items, and exit into the main terminal.
  • 6 Find your chosen transport option either inside the terminal or exit for taxis, rideshare, the public bus and other onward connections.
  • 7 Enjoy your travels across Aotearoa New Zealand!

Getting off the plane

Once the aircraft has parked, you will disembark and follow airport signage into the terminal. Queenstown Airport is compact, which helps keep walking distances short and navigation simple.

If you need assistance, such as mobility support or extra time to move through the terminal, airport staff are available to help.

Passport Control

Passport control applies only to international arrivals.

When you arrive on an international flight, you will proceed to passport control before collecting your bags. You will need:

  • A valid passport
  • Any required visas or travel documents
  • A completed New Zealand Traveller Declaration (NZTD)

Queues can vary depending on flight schedules, but staff work to process passengers as efficiently as possible.

Biosecurity

Biosecurity risk assessment checks apply to all international arrivals.

New Zealand has strict biosecurity rules designed to protect the environment and agriculture. These processes are routine and clearly guided by signage and staff.

To move through smoothly:

  • Declare any food, outdoor equipment, or restricted items
  • Follow instructions from biosecurity officers
  • Dispose of restricted items if directed

Language around biosecurity is kept clear and practical, and staff are there to help if you are unsure what needs to be declared.

You will be given either a green, yellow, blue or red card based on your assessment. Collect your luggage, then exit down the assigned lane.

Bag Claim

After the biosecurity risk assessment, you will reach Bag Claim.

Screens display flight numbers and bag carousel information. Once your luggage arrives, collect all checked bags, including oversized items, before continuing, then enter your assigned lane to exit.

If you are unsure which carousel to use to collect your luggage, airport staff are available to assist.

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